This policy describes how Planto (collectively, “Planto,” “we,” or “us”) collect, use and share information collected through Planto.pt and other websites that link to this privacy policy, and Planto mobile services including our mobile application (the “App”) (collectively, the “Planto Services”).
Please note that when using Planto Services, this Privacy Policy should be read in conjunction with our Terms of Use. By accessing Planto Services, you acknowledge that the Privacy Policy and the Terms of Use govern your use of Planto Services.
How we use and collect information
We may collect data and/or personal information such as your name, username, password and e-mail, when you use our websites, subscribe a service, or sign up for our mailing list. We collect personal information only when you provide it to us through your use of the Planto Services.
We use the personal information that we collect to provide Planto Services (such as to respond to customer support requests), to analyze and improve Planto Services. If you register for e-mail newsletter, we will send you e-mails about topics such as organic gardening, health tips and further Planto Services developments.
Geographic Location
Planto Services may use GPS feature of your mobile device to determine the location of the device. Organic gardening methods vary from place to place and the use of geographic location data is only for the purpose of Planto Services functionality (such as weather forescast or costumer service requests). You can control this function in your device and application settings (if your device offers this type of control), by disabling location services for your device, or by uninstalling the App.
Usage Information and Analytics
We automatically collect certain usage information when you use Planto Services. For example, we collect information about how you use Planto Services (such as what time you visit our websites). Our website also uses third-party analytics vendors such as Google Analytics. Please click here for more information about how data is collected and processed in connection with the Google Analytics service. We use analytics data for a variety of purposes such as to improve Planto Services.
How we share information
We do note share your personal information, except to companies that provide services to us or perform functions on our behalf (such as processing credit card payments) and have agreed to use your information only for the purposes we request. We are committed to protect your personal information, using it only as appropriate to provide you with the best service from Planto Services as explained in this Privacy Policy.
Your data privacy rights
Your data, your choice. You have the right to request access to personal information we hold about you, to change, correct and delete your personal information. If you have an account on Planto Services, you can request that we erase any personal data we hold about you. If you receive e-mail communications from us you can opt out of receiving such communications in the future. Just click the “Unsubscribe” link at the bottom of the newsletter e-mail. We do not sell your personal information to third parties for any purpose.
All requests should be made using the contact details set out below. You may also contact us by e-mail, using the contact support from.
Your personal information is protected under the GDPR and CCPA laws.
Cookies
We may use “cookies,” and other similar technologies to collect information in connection with Planto Services. For example, when you log in, we will set up cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Most browsers accept cookies automatically. You may be able to set your browser to reject and/or delete cookies. For instructions, check your browser’s technical information. We recommend that you leave cookies “turned on” so we can offer you a better experience on our sites.
You can know more about the cookies we use in our Cookie Policy page.
Third parties and social media
Planto Services may contain links to third-party online properties. Such third parties have their own policies that govern their collection, use, and disclosure of information. We suggest that you read their privacy policies to learn about their practices.
Social media provides tools that many of our customers use and enjoy, and we include links to various social media platforms on our websites. If you interact with these social media tools through our websites, your experience on those social media sites will be governed by the privacy and other policies of those sites. So, the privacy settings you have chosen on those sites will determine the degree to which your information is made public. We encourage you to choose your privacy settings on those sites accordingly.
Security
We maintain security standards and procedures including encryption data, firewalls and server authentication designed to safeguard the security of your personal information. However, when you communicate with customer service via e-mail, we cannot guarantee these communications are encrypted. For that reason, we ask that you do not share sensitive information via these communication channels.
Children
We do not knowingly collect information online from individuals under the age of 16. In the event that we learn that a child under the age of 16 has provided information on Planto Services, we will delete that information as soon as possible.
Updates to the Privacy Police
This Privacy Policy sets out our current policies about our commitment to your privacy. The content or services found on Planto Services may change at any time and consequently our Privacy Policy may change in the future and will be updated from time to time. In this case, we will notify you of any changes by sending a notice to the e-mail address you provided us or by placing a notice on our website at Planto.pt.
Contact Us
If you have any questions about this Privacy Policy, you can send us and e-mail or write to us:
support [at] planto.pt
Planto Customer Service
Travessa da Ponte, 143
4820-635 Ribeiros
Fafe – Portugal
